Privacy Policy
Lotus Armament LLC (“Lotus Armament Co,” “we,” “us”) runs lotusarmament.com, where we sell firearm accessories we design and make in Houston, Texas. This policy explains what personal information we collect when you visit our site or buy from us, how we use and share it, and the choices you have.
We do not sell your personal information. Questions? Email us at support@lotusarmament.com.
Information we collect
Information you give us
| When | What we collect |
|---|---|
| Placing an order | Name, billing and shipping address, email, phone number, items purchased, order notes |
| Creating an account | Name, email, password (stored encrypted), saved addresses, order history |
| Contacting us or making a warranty claim | Name, email, your message, and any photos you send |
| Joining our email list | Email address and the emails you open or click |
Payment card details are entered on our payment processor’s secure form and go directly to them. We never see or store your full card number.
Information collected automatically
- Device and browser type, IP address, approximate location (city or region), pages viewed, and the site that referred you
- Cookies that keep your cart and login working, remember your age confirmation, and measure how the site is used (see Cookies below)
How we use your information
- Process, ship, and track your orders, and send order and shipping updates
- Enforce product limits and shipping restrictions, including not shipping restricted items to states where they are not allowed
- Handle returns, warranty claims, and customer support
- Run your account and keep the site working and secure, including preventing fraud
- Send product news, restock alerts, and preorder announcements if you sign up (unsubscribe anytime from any email)
- Understand how the site is used so we can improve it
- Meet our legal, tax, and accounting obligations
How we share your information
We share personal information only with companies that help us run the store, and only what they need to do that job:
| Who | Why | Examples |
|---|---|---|
| Payment processor | Take payment and prevent fraud | ConvesioPay |
| Shipping Carriers | Deliver your order | USPS, UPS, FEDEX |
| Website Host | Store and serve our website and order data | Convesio |
| Email Service | Send order emails and, if you sign up, our newsletter | Google Mail |
| Analytics | Measure site traffic and performance | Jetpack, Google Analytics |
We may also share information when the law requires it (for example, a valid subpoena), to protect our rights or prevent fraud, or as part of selling or reorganizing our business.
We do not sell your personal information, and we do not share it for targeted advertising.
Cookies
Cookies are small files stored by your browser. We use them for:
- Essential functions: your shopping cart, checkout, and login. The site won’t work properly without these.
- Age confirmation: remembering that you confirmed you are 18 or older, so you aren’t asked on every page.
- Analytics: counting visits and seeing which pages are used, in summary form.
You can block or delete cookies in your browser settings. If you block essential cookies, the cart and checkout may not work.
How long we keep it, and how we protect it
We keep order records for as long as tax and accounting rules require (generally up to 7 years). We keep account information until you ask us to delete your account, and email-list information until you unsubscribe. Contact messages are deleted when they’re no longer needed.
Our site uses encrypted connections (HTTPS), passwords are stored encrypted, and card payments are handled by our payment processor. Access to customer information is limited to people who need it to run the business. No system is perfectly secure, but we take reasonable steps to protect your information.
Your rights and choices
Wherever you live, you can ask us to:
- See the personal information we have about you, and get a copy
- Correct information that is wrong
- Delete your information (we may keep what the law requires, such as order records for taxes)
- Stop marketing emails at any time using the unsubscribe link
Residents of Texas, California, and other states with privacy laws may have these rights by law, including the right to opt out of the sale of personal information or targeted advertising. We don’t do either.
How to make a request: email support@lotusarmament.com with the subject “Privacy Request.” We may ask you to confirm your identity, usually by replying from the email on your order or account. We’ll respond within 45 days. If we can’t fully meet your request, we’ll explain why, and you can appeal by replying to our decision. If your appeal is denied, we’ll tell you how to contact your state attorney general. We will never treat you differently for using these rights.
Age requirement
Our site and products are intended only for adults 18 and older, and you must confirm your age to enter. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us information, email us and we will delete it.
It is your responsibility to know and follow the laws where you live. Some products cannot be shipped to certain states, and we may cancel orders that would break those rules.
Other websites
Our site links to other sites, such as our Instagram and YouTube pages and embedded installation videos. Those sites have their own privacy policies, and we aren’t responsible for how they handle your information.
Changes to this policy
We may update this policy from time to time. When we do, we’ll change the effective date at the top. Significant changes will be highlighted on this page.
Contact us
Lotus Armament Co Email: support@lotusarmament.com