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Policies

We want you to be satisfied with your purchase. If you need to return an eligible item, please review the requirements below.

Shipping

Here at Lotus Armament we aim to get our orders packaged, shipped, and delivered in a fast and orderly manner.


Order Process

  • Orders are packaged and shipped from Houston, Texas within 1-3 business days.
  • Processing times are dependent on promotional periods, holidays, and events.
  • We ship orders via economical and practical carriers, basing off of location and order size.
  • We will inform customers with pending purchases of delays and welcome inquiries via our contact methods. Please supply order numbers.


Shipping Rates

  • We offer flat rate of $6.99 for shipping
  • Free shipping on orders $70 and up.
  • We can accommodate preferred shipping carriers, please send a use our contact page before putting in a order.

Delivered Item Issues

Orders that arrive defective, incorrect, or damaged should contact us with the method above. If items are lost claims will be made to the delivery processor. These items are not subject to warranty claims.

Return Shipping and Fees

Customers are responsible for return shipping costs on standard returns. We recommend using a tracking shipping method, as Lotus Armament is not responsible for return packages lost or damaged in transit.

A 10% restocking fee will be deducted from the refund amount. This covers the inspection, repackaging, and re-stocking of your return. Original shipping charges are nonrefundable.

Refunds

Refund claims must start by submitting a claim in our contact page. Upon approval customers will ship the item to us. Refunded cost will not cover cost of shipping.

We do not accept damaged items. Warranty can apply to items if damaged if available.

Returns and Exchanges

All items are subject to one exchange or return. Shipping costs will be the customers responsibility.

  • Items must be like new without damage and all hardware
  • Proof of receipt or purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us immediately with your order number and photos showing what you received.

If the issue is confirmed to be a result of a product defect, shipping damage, or an Lotus Armament fulfillment error, we will work with you to resolve it. The standard restocking fee and customer-paid return shipping will not apply to verified damaged, defective, or incorrect items.

Warranty

Our products are supported with a one time claim warranty unless stated. Products discontinued may not be supported with this. Warranty claims must start by submitting a claim in our contact page.

Upon approval, with shipping covered by the customer, will be shipped to the customer.

International Shipping

We only ship within the United States only. International shipping is not offered as of now.

Restricted Items

We do not ship ITAR restricted or controlled items.